Systems integration

Background

A regional construction contractor based in Dallas works on more than 1,500 homes each year.

Problem

The contractor had a severe IT communication and integration challenge. There was a disconnect between the company’s order entry, inventory, billing and invoicing, general ledger and accounts receivable systems. Employees wasted significant time manually transferring data between systems, which each acted in a standalone capacity. Productivity suffered, and profitability was negatively impacted.

Solution

The contractor retained Paladin to seamlessly integrate its critical operating systems. The Paladin team:

• evaluated existing processes
• designed and implemented an automated order entry system
• integrated order entry with existing inventory and billing/invoicing functions
• tied order entry and inventory systems with company general ledger and accounts receivables

Paladin’s efforts included integrated system design, development and testing, as well as training of individual users.

Result

Paladin fully integrated the contractor’s operations. As a result, the contractor experienced:

• increased customer satisfaction, since both product availability and customer responsiveness improved
• improved financial results, thanks to increased inventory turns, reduced inventory, and reduced duplication of effort