Case Studies
■ Paladin Successes >
■ Mail server rebuild >
■ Asset recovery >
■ Systems integration >
■ PeopleSoft Conversion >
■ Hardware replacement >
Mail server rebuild
Background
One of the fastest-growing preferred provider organizations in the United States includes more than 350,000 physician providers and 3,700 health care facilities.Problem
The company’s Exchange Mail Server failed during business hours. This caused chaos for the firm, which relies extensively on e-mail for transmission of physician data, patient data and claims. It was imperative that the company’s mail server be diagnosed, repaired and restored immediately. Unfortunately, the company estimated that it would take a minimum of one week to rebuild and restore the affected data.Solution
The company retained Paladin, which immediately deployed a quick-response team. The Paladin team arrived on the scene and determined that the server failed because of problems with both system memory and user account allocation. In a single day, Paladin:- recovered all mail files
- rebuilt the company’s server
- restored affected data
- verified against past results
- certified the server to be fully functional